5 Essential Elements For Telus customer service

5 Essential Elements For Telus customer service

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Even so, following examining the agreement, I observed it didn’t mirror the reductions or prepare details discussed, including the 500GB of data and additional discounts for pre-licensed payments.

Individuals agents Doing the job towards Telus benefits, in lieu of preserving the outdated loyal customers they make them go away to look for other supplier

• A buddy who can be a Telus customer confirmed me his strategy aspects, and he is receiving a similar program for noticeably much less without needing to purchase products, which contradicts what Abdul informed me.

I termed Telus CS at eight.55AM Mountain time they usually hanged up on me, stating which i ought to call during "frequent Workplace hrs". Is this for serious?

I left Rogers to come to Telus since I believed within the guarantee of higher service and reasonable treatment method, but this expertise continues to be anything but.

I might also like to find out why this was taken out? Appears stupid that we now must call tech support to complete something which we failed to have to have the for Beforehand 

I assume I am just outdated, but I recall a time when you could possibly get in touch with a company, check with a human with out sitting on hold for hours, and truly get customer service. Many thanks Telus for a great customer expertise.

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I had to Get in touch with CS right Telus technical support now with Chat and the Section I need to speak to is just offered by mobile phone. The CS on Chat organized a contact back at an arranged time slot. When that Section called me afterwards I bought every thing sorted out.

so i called the customer server (Jane) to unravel The difficulty soon after explaining your situation and what It is come about, The agent just facet together with her lover and she or he lied concerning the credits and reductions they faraway from my account being a faithful customer with Telus and he or she mentioned the credits expired and no longer available, she Consider i'm Silly, In case the price reduction has expired i ought to begin to see the expiration day on my Invoice like i see on dwelling service Invoice.

My pro aided me with my worry and answered all of my observe-up questions. You've got the best people Doing the job for yourself!

In addition, I was disconnected a number of periods when seeking to speak with support and even remaining on hold without any resolution.

My professional is an extremely client person. He taught me how to repair my challenge in quite a few easy methods. What’s much more, he guided me by way of each step, sometimes more than when. I am actually grateful!

The TELUS staff acknowledges that our work spans several Territories and Treaty locations and we've been grateful for the traditional Knowledge Keepers and Elders who're with us now, all those who have gone right before us plus the youth that inspire us.

The TELUS staff acknowledges that our get the job done spans several Territories and Treaty spots and we've been grateful for the standard Knowledge Keepers and Elders who are with us now, those who have absent ahead of us plus the youth that encourage us.